Placing an order on PinkCozyFire is easy and safe. Below you will find answers to some of the most frequently asked questions, if your question is not covered please contact us at [email protected]

PinkCozyFire is a passionate team that cares about the satisfaction of everyone who chooses to work with us.

Every day we try to go one step further than everyone else by showing genuine interest in everything we do, from customer service to the final product.

Our team specialises in finding innovative, high-quality products that make your life a little easier.

What you’ll find with us is the perfect balance of price, quality and convenience.

Our head office is in Italy, although we have several warehouses around the world.


Ordering via our website is easy and secure.

Simply click on the “Order Now” button, which will take you to our checkout page. Here you can customise your order, enter your billing and shipping information and then add your payment method. You can choose to pay by credit card or via Paypal.

Click “Complete Order” and we will pack and ship it directly to your door!

You will also receive an order confirmation email with your order number once your payment has been successfully processed.

Each price already includes VAT, so you don’t have to worry about additional costs.

Unfortunately, we are currently unable to take orders over the phone. Please place all orders via our website.

Orders on our website are processed via the market-leading online payment platforms (Stripe and Paypal).

We do not have access to your payment details in any way.

Every order is also covered by our 30-day guarantee.

We accept PayPal, Visa, MasterCard, Maestro, American Express, Bancontact, SOFORT, Giropay and iDeal.

Debit entries on your bank statement will appear as “PinkCozyFire” or “PI2MEDIA”.

Shipping is free worldwide for any order over €30.

If your order does not exceed this amount, the fixed price of €4.99 applies.

Every order we receive is processed the same day in 90% of cases.

We understand that mistakes can happen during the ordering process, we have a window of 3-12 hours where you can change or cancel your order.

Email us directly at [email protected] and we will help you with your request.

Once you have completed your order, you will receive a confirmation email with a receipt and the order number.

If you would like an invoice, please contact us at [email protected].

You will receive another email with the tracking number of your package once your order has been shipped.

Please check your spam folder for a confirmation email. Emails may end up in your spam folder and we recommend that you accept us as an approved contact.

If you use multiple email addresses, please check your other accounts as orders may have been placed using an alternative address.

If you cannot find your order confirmation, please contact us at [email protected] so we can help you!


All orders are processed and shipped within 24 hours of receipt (excluding weekends and public holidays).

Once your order has been successfully processed, you can expect your order to arrive within 5-20 working days, depending on where you are located.

We will always choose the best logistics partner who can deliver your package as quickly as possible.

Depending on the warehouse from which the product is shipped, we will entrust your order to the partner that seems most suitable.

Depending on where you are and where the shipment is coming from (Europe or China), you may have to pay a customs fee.

However, it is very rare that you will encounter this problem. In fact, only a small proportion of orders we receive incur additional payments (which we unfortunately cannot control).

We ship to any country in Europe, United Kingdom, Australia, Canada, New Zealand, United States.

Shipping is free worldwide for any order over €30.

If your order does not exceed this amount, the fixed price of €4.99 applies.

There are two ways to track your order:

– Check the status of your order with the tracking number provided as soon as your order is shipped.

– Contact your local post office or mail carrier with the tracking number.

We recommend this website to get tracking information for your purchase: https//

If the above two options have not resolved your issue, please contact our support team at [email protected].

PinkCozyFire cannot be held responsible for lost or stolen packages. The carrier will usually determine if your order can be left at a secure location at your delivery address.

If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.


If an item does not meet your expectations, you can request a refund within 30 days.

We offer a 30-day money back guarantee, which means that if you are not satisfied with our product and you contact us within 30 days of receiving your order, we will refund you the amount of the product excluding shipping costs.

For more information on our returns policy, please see our returns, refunds and exchanges policy.

Please contact our customer service at [email protected] for more information.

If your order is defective or damaged in any way, please take a photo of the item and email it to our customer service team at [email protected].

We will determine the best course of action once we have reviewed the photos and get back to you within 48 hours.

Please send an email to our customer service at [email protected].

This will allow us to correct the fulfilment error. Please take a photo of the item you received and send it to us with your email.

It is possible that your order has been split into several shipments for various logistical reasons.

Please contact us so that we can resolve any ambiguities.

You will be refunded the value of the returned item, excluding the shipping costs for returning the item. The refund will be made using the payment method you chose for the order. For example, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.